Privacy Policy
Last Updated:
At Flameoacraft, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
We collect information that you provide directly to us when you use our website and services. This may include:
Personal Identification Information: When you contact us through our forms, we collect your name, email address, and any other information you choose to provide in your message. This information is necessary for us to respond to your inquiries and provide our interior styling services.
Communication Data: When you communicate with us via email or through our contact forms, we retain records of that correspondence to better serve you and maintain a history of our interactions.
Technical Information: We may automatically collect certain technical information about your device and how you interact with our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This information helps us improve our website functionality and user experience.
2. How We Use Your Information
We use the information we collect for various purposes, including:
Service Delivery: To respond to your inquiries, provide interior styling consultations, process your requests, and deliver the services you have requested from us.
Communication: To send you information about our services, respond to your questions, and provide customer support. We will only contact you regarding matters directly related to your inquiries or our services.
Website Improvement: To analyze how visitors use our website, identify areas for improvement, and enhance the overall user experience. This helps us create a more intuitive and effective platform for our clients.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect our rights, privacy, safety, or property.
3. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR) and UK data protection laws, we process your personal data based on the following legal grounds:
Consent: When you submit a contact form or provide your information voluntarily, you give us explicit consent to process your data for the purposes stated.
Legitimate Interests: We may process your data based on our legitimate business interests, such as improving our services, maintaining security, and conducting business operations, provided these interests do not override your fundamental rights and freedoms.
Legal Obligations: We may process your data to comply with legal requirements, such as tax obligations or responding to lawful requests from authorities.
4. Information Sharing and Disclosure
We respect your privacy and do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers: We may engage trusted third-party service providers to assist us in operating our website, conducting our business, or servicing you. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order or government agency.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have regarding your information.
Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, protect your safety or the safety of others, investigate potential violations, or prevent illegal activities.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
Encryption: We use industry-standard encryption protocols to protect data transmitted between your browser and our servers, ensuring that your information remains confidential during transmission.
Access Controls: We restrict access to personal information to employees, contractors, and agents who need to know that information to process it on our behalf. These individuals are bound by confidentiality obligations.
Regular Security Assessments: We regularly review and update our security practices to address emerging threats and maintain the integrity of our systems.
However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
Contact form submissions and correspondence are typically retained for a period of three years from the date of last contact, unless a longer retention period is required by law or necessary for legitimate business purposes. After this period, we securely delete or anonymize your information.
Technical data and analytics information may be retained for shorter periods and is typically aggregated and anonymized to prevent identification of individual users.
7. Your Rights and Choices
Under applicable data protection laws, you have certain rights regarding your personal information:
Right to Access: You have the right to request access to the personal information we hold about you and receive a copy of that information.
Right to Rectification: If you believe any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
Right to Erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the data.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to our processing of your personal information based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within one month, though this period may be extended in complex cases.
8. International Data Transfers
Your information may be transferred to and maintained on servers located outside of your country of residence, where data protection laws may differ from those in your jurisdiction. By using our website and providing your information, you consent to such transfers.
When we transfer personal data outside the European Economic Area (EEA) or the United Kingdom, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or other legally recognized transfer mechanisms.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.
10. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes indicates your acceptance of the updated policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Flameoacraft
Eagle House, 163 City Road
London, EC1V 1NR
United Kingdom
Phone: +44 20 8004 3425
Email: support@flameoacraft.world
We are committed to working with you to obtain a fair resolution of any privacy concerns.